Terms of Service

1. Acceptance of Terms

By accessing our website, visiting our store, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

2. Products and Services

2.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. We reserve the right to correct errors and update information at any time without prior notice.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit the quantities of any products or services and to discontinue any product at any time. We will make reasonable efforts to notify you if a product becomes unavailable.

2.3 Pricing

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Promotional prices are valid for the specified period only
• Delivery charges may apply and will be communicated before purchase confirmation

3. Orders and Purchases

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Orders are considered accepted when we confirm the order and process payment.

3.2 Payment Terms

• Payment must be made in full before product delivery or pickup
• We accept cash, credit/debit cards, UPI, and other payment methods as displayed
• All payments are processed securely through authorized payment partners
• EMI options may be available subject to approval by financial institutions

4. Delivery and Installation

4.1 Delivery

• Delivery times are estimates and may vary based on product availability and location
• You must provide accurate delivery address and contact information
• A signature may be required upon delivery
• Risk of loss passes to you upon delivery
• Delivery charges apply based on location and product

4.2 Installation Services

Installation services, where offered, are provided by trained technicians. Installation charges apply and will be communicated at the time of purchase. You must ensure proper infrastructure (electrical points, water supply, etc.) is available for installation.

5. Warranty

5.1 Manufacturer Warranty

All products come with the manufacturer's warranty. Warranty terms, duration, and coverage vary by product and manufacturer. We will assist with warranty registration and claims.

5.2 Warranty Limitations

• Warranty does not cover damage from misuse, accidents, or unauthorized modifications
• Warranty claims must be made within the warranty period
• Original purchase invoice is required for warranty service
• Warranty service is provided by authorized service centers

6. Returns and Refunds

6.1 Return Policy

We accept returns within 7 days of purchase/delivery for the following reasons:

• Defective or damaged products (must be reported within 24 hours of delivery)
• Wrong product delivered
• Product does not match the description

6.2 Return Conditions

• Product must be in original packaging with all accessories and manuals
• Product must be unused and in resalable condition
• Original purchase invoice must be provided
• Serial number stickers must be intact

6.3 Refund Process

Approved returns will be refunded through the original payment method within 7-14 business days. Refund amounts may be subject to inspection and verification of product condition.

6.4 Non-Returnable Items

• Products with tampered or missing serial numbers
• Products damaged due to misuse
• Products with missing accessories or packaging
• Products purchased on final sale or clearance

7. Customer Responsibilities

You agree to:

• Provide accurate and complete information
• Inspect products upon delivery and report any issues immediately
• Follow manufacturer instructions for product use and care
• Ensure proper installation environment and infrastructure
• Keep proof of purchase for warranty and service purposes
• Use products in accordance with applicable laws and safety guidelines

8. Limitation of Liability

To the maximum extent permitted by law, Raj Electronics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from:

• Your use or inability to use our products or services
• Delays or interruptions in service or delivery
• Product defects covered by manufacturer warranty
• Unauthorized access to your information
• Third-party services or products

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Raj Electronics or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

10.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

10.3 Informal Resolution

Before initiating formal dispute proceedings, we encourage you to contact us to seek an informal resolution. Most concerns can be resolved quickly and amicably.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us: